Guest Privacy Policy

We, Edwardian Management Services Limited (part of the group of the Edwardian Group Limited group of companies trading as Radisson Edwardian Hotels) take the privacy of Radisson Edwardian customers and web site users seriously. We want you to know what information we obtain about you through any channels, including our website, and what we then do with that information. By submitting personal information to us, you consent to our collection and use of such information as described in this privacy policy. Information is collected from you to make it easier and more rewarding for you to use our services. By knowing customer preferences, we can tailor our services and special offerings to provide superior levels of convenience. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address or information about what you like and do not like. On other occasions when we offer items for purchase online, we may request your credit card number to conclude the transaction or your mailing address to insure proper delivery. Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from children.

What information do we collect?

When you visit our web site, we recognise only the IP Internet address of your computer. This information does not identify you personally and you remain anonymous unless you choose to provide information that personally identifies you. However, in order to provide users and consumers with a range of services, we may need to collect personal information from you on our website. Depending on which service you are accessing, you could be asked to provide information such as name, telephone number, postal address, email address, information about what you like and do not like, and credit card details. Like many other commercial websites, our website may employ a standard technology called a 'cookie' to collect information about how our website is used. A cookie is a small data file that a web site can send to and leave on a visitor's PC hard drive to keep records of visits to the site. On their own, cookies do not contain or reveal any personal information. This information may be linked to the data stored in the cookies by turning them off in your web browser. However, without accepting a cookie, you cannot access the pages on this website.

How information is used

The information you provide to us is primarily used to enable you to make your reservation and for administration in relation to your stay with us. We may also use your details for future marketing activities and to understand your preferences and history for our research purposes, to improve the design of our website, or to protect our rights or perform our obligations. We might also transfer such information to any successor in title of any of our hotels. We may also from time to time use the details that you provide to relay information (by post, fax, email, telephone, etc.) to you about our company and other companies within the Radisson Edwardian Hotels Group, and services that we think will be of interest to you. You will receive such information only if you have not indicated that you object to receiving such information.

Accepting and declining offers

When asking you for your details, we will give you the opportunity to opt out of the use of your data. If at any time you decide that you no longer wish to receive email offers or other information from us or any of our other group companies, please visit our subscriber section and enter your email into the unsubscribe form.

Where does the information go?

As Edwardian Management Services Limited is part of a group of companies operating world-wide we may from time to time need to transfer your data to other offices within out group, which may be located in countries within the EU or outside (such as the United States). Such offices may be located in countries that do not afford statutory protections for personal information equivalent to those within the EU. Nevertheless, we will, at all times, endeavour to protect your personal information held within the Radisson Edwardian Hotels group of companies, regardless of whether it is held by group companies inside or outside the EU. This will be done by using commercially reasonable security measures on all disclosures and by putting in place contractual limitations on the uses, which authorised third parties, can make of the personal data disclosed to them. If you do not want to receive e-mail offers from our group companies or the Radisson Edwardian, you will be able to unsubscribe on the emails we send you.

Information distribution

Although unlikely, we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested as part of a legal proceeding, we may provide this information only upon receipt of appropriate documentation.

What kind of security procedures are in place to protect the loss, misuse, or alteration of information under the company's control?

We take all reasonable precautions to protect your personal details. We use industry standard Secure Socket Layer (SSL) encryption technology, making these pages secure. In addition, we have strict security procedures in place to protect our customer information and details, and we only allow access to it under strict guidelines as to what use may be made of such details.

Your acceptance of these terms

By responding to this email and/or visiting our website, you agree to our Privacy Policy. We may also change the Policy from time to time and post the changed wording on this page of our website. If we post changes and you continue to use the web site, you will be deemed to have agreed to the changes.

Checking that the information is accurate

You may contact us at any time to check the accuracy of any details that we hold relating to you, or to request that we update or correct the information, by sending your request to marketing@radisson.com.

Privacy Policy Details

Carlson Hotels Worldwide Guest Privacy Policy - Effective October 28, 2007

Our commitment to Privacy.

CHW adheres to the EU Safe Harbor Framework as set forth by the United States Department of Commerce regarding the collection, use and retention of personal data from the European Union. Our adherence to the Safe Harbor Framework has also earned us the TRUSTe EU Safe Harbor Seal. Our online privacy practices have earned us the TRUSTe Web Privacy Seal.

What this Policy Covers.

This Guest Privacy Policy ("Policy") describes how CHW, including the CHW Family of Hotels (together, "we," "us," and "our"), a subsidiary of Carlson Companies, Inc. ("Carlson") collects, uses, shares, and protects its guests' personal information. "Personal information" is information, recorded in any format that identifies you personally, by itself or together with other information that is available to us.
This policy does not apply to the practices of businesses or Web sites we do not own or control, not to people we do not employ or manage. Many of the Radisson® Hotels & Resorts, Country Inns & Suites By CarlsonSM, Park Plaza® Hotels & Resorts, Regent® Hotels & Resorts and Park Inn® hotels (collectively the "CHW Brand" hotels) are owned and operated by independent franchisees. This Policy does not cover our franchisees' privacy practices. When you provide personal information directly to one of our franchisees, the franchisee's privacy policy will apply. Please note that we require our franchisees to have privacy policies that are consistent with our Privacy Promises and to comply with all applicable privacy and data protection laws, though their actual privacy policies may be different from this Policy.
Our sites may include links to other Web sites whose privacy practices may differ from those of CHW. In some cases, when linking to another site you may still see our branding even though you are actually reviewing content provided by a third party. If you submit personal information while on those sites, your information is subject to their privacy policies and you should review those policies.

Personal information we collect about you.

We collect transactional information (such as your name, email address, telephone number, reservation data) as well as information you actively provide to us, for example, when you book a reservation through our central reservation service, stay at any CHW Brand hotel, enroll in the goldpoints plusSM, or when you modify you personal profile.

We may enter into strategic relationships with companies outside of the CHW Family of Hotels (our "Strategic Partners") who offer products and services that may be of interest to you. If you participate in one of these programs, our Strategic Partner may send us personal information about you as part of our strategic relationship.

We collect personal information about our guests from public sources and from other companies that have the right to share that information with us. If you provide us personal information about others, e.g., in our "Send to a Friend" feature, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. We do not store this information.

Learn what information we collect using Internet technologies.